Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service. If you are using the Service on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

1.1 Agreement at Purchase

When you start a subscription, activate a free trial, or otherwise purchase any paid plan (including the New Graduate Electrician Bundle), you expressly and unconditionally agree to the then-current version of these Terms of Service and our Refund & Cancellation Policy, and acknowledge our Privacy Policy. By paying, you agree to our Privacy Policy. Completion of checkout constitutes your electronic signature and binding acceptance of those documents.

1.2 Binding Effect of the Latest Version

You agree that your acceptance at purchase applies to the version of these Terms and our Privacy Policy that is published on our website as of the date of checkout, and to any subsequent updated version we publish. We will indicate the currently effective version by the “Last Updated” date at the top of each document. Your continued access to or use of the Service after an update takes effect constitutes your acceptance of the then-current version. If you do not agree to an updated version, your sole remedy is to stop using the Service (subject to the commitment and refund terms of your specific plan, including Section 4).

2. Description of Service

The Volt Planner is a subscription-based web application designed to assist licensed electrical contractors with electrical project planning and estimating, for both residential and commercial work. The Service may include tools for generating material estimates, creating electrical drawings, performing commercial takeoffs, producing permit-related documentation, and other related features as they become available. The specific tools available to you depend on your subscription plan.

2.1 Beta and Coming Soon Features

Some features of the Service may be labeled “Beta” or “Coming Soon”. These features may be incomplete, may contain errors, may change without notice, and may not be available in all accounts or plans. We make no guarantees regarding the accuracy, completeness, or continued availability of Beta or Coming Soon features.

3. User Accounts

3.1 Registration

To use the Service, you must create an account by providing accurate and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.2 Account Security

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Accuracy

You agree to keep your account information current and accurate. We reserve the right to suspend or terminate accounts that contain false or outdated information.

3.4 Account Sharing and Unauthorized Use

You may not share your account credentials with others or allow multiple individuals to use a single account beyond what is reasonably intended for individual use.

We reserve the right to monitor account usage for abuse and, in our sole discretion, suspend or terminate accounts that exhibit suspicious or unauthorized usage patterns, including but not limited to account sharing.

4. Subscription and Billing

4.1 Subscription Plans

The Service is offered on a subscription basis. The features available to you depend on the plan you select. Details of available plans and their pricing are listed on our pricing page.

4.2 Recurring Payments

By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis (e.g., monthly) at the applicable subscription rate. Charges will continue until you cancel your subscription.

4.3 Price Changes

We reserve the right to change subscription pricing at any time. If we change the price of your current plan, we will provide you with reasonable advance notice before the change takes effect. Your continued use of the Service after a price change constitutes your acceptance of the new pricing.

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will retain access to your paid plan features through the end of your current billing period. No refunds or credits will be issued for partial billing periods. Cancellation and refund terms are set out in full in our Refund & Cancellation Policy, which forms part of these Terms. Plans carrying a minimum-term commitment (see Section 4.6) are subject to the additional restrictions described there.

4.5 Payment Processing

All payment transactions are processed through our third-party payment processor. Your use of the payment processor is subject to their terms and privacy policy. We are not responsible for errors, outages, or issues caused by the payment processor.

4.6 Automatic Renewal and Payment Authorization

Subscriptions to the Service are automatically renewing. Before you pay, the checkout screen for your selected plan discloses the length of any free trial, the date of the first charge, the amount of that charge, and how often it recurs. By completing checkout you authorize us and our payment processor to charge your payment method on that schedule, at the disclosed rate, without further authorization from you, until the subscription is cancelled in accordance with Section 4.4 and our Refund & Cancellation Policy.

Where a plan includes a free trial, a valid payment method is required at signup and the subscription converts to a paid subscription automatically at the end of the trial unless you cancel first. You are responsible for keeping the payment method on file valid and current.

No renewal reminders. We do not send email or other reminders before each automatic renewal charge. It is your responsibility to track your trial end date, billing dates, and renewal schedule. Charges will process on the disclosed schedule whether or not you receive a notice from us.

4.7 Cancellation Process

Signing up for a paid plan is a short online checkout. Cancelling takes more steps and more time. To cancel a standard plan you must sign in, navigate to your account page, and submit a cancellation request (or email support and wait for us to process it). Cancellation stops future renewals at the end of the billing period you have already paid for. That period is not refunded. Plans with a minimum-term commitment, including the New Graduate Bundle, have additional restrictions described in Section 4.9 and our Refund & Cancellation Policy.

4.8 Payment Disputes and Chargebacks

If you believe a charge is incorrect, you agree to contact us first so we can investigate and correct any genuine error. Initiating a chargeback or payment dispute does not, by itself, cancel your subscription or extinguish amounts lawfully owed under these Terms.

Where a dispute is raised in respect of a charge that was authorized and correctly applied, we may respond to the dispute with the account, access, and transaction records evidencing the authorization and the delivery of the Service; suspend or terminate the account and revoke access while the dispute is open; and continue to pursue any balance that remains due. This Section describes our response and does not restrict any right you have to dispute a charge with your card issuer or bank where that right applies.

4.9 New Graduate Electrician Bundle

The “New Graduate Electrician Bundle” (the “Bundle”) is a promotional subscription offering access to the Commercial plan’s full feature set at a discounted rate for newly licensed electricians. In addition to the general subscription terms above, the following plan-specific terms apply to the Bundle:

Historical note: subscribers who enrolled prior to 2026-05-21 received Pro+ plan features at $119.50/month (43% off the then-current Pro+ rate). Those legacy enrollments continue to be governed by the same Bundle terms below; only the tier and rate references in this section have been updated for new enrollments.

• 7-Day Free Trial. The Bundle begins with a 7-day free trial. A valid payment method is required at signup. You will not be charged for the first 7 days. You may cancel at any time during the 7-day trial period at no cost.
• Automatic First Charge. If you do not cancel during the 7-day trial, you authorize us to charge your payment method on the 8th day at the applicable Bundle rate ($120/month for Commercial at time of publication, subject to change upon renewal after the 24-month commitment ends).
• 24-Month Minimum Commitment. By activating the Bundle, you agree to maintain the subscription and pay the monthly Bundle rate for twenty-four (24) consecutive months following the 7-day trial (the “Commitment Period”). This commitment is the consideration for the locked-in promotional discount (60% off the standard Commercial rate at time of publication).
• Eligibility. The Bundle is available only to individuals who hold a valid journeyman or master electrician license (or equivalent apprenticeship completion certificate) issued on or after a date 24 months prior to enrollment. You represent and warrant that you meet this eligibility requirement at signup. We reserve the right to request proof of eligibility and to terminate the Bundle (without refund) if we determine that you did not qualify.
• Self-Service Billing Controls Are Disabled During the Commitment. While the Commitment Period is running, self-service cancellation, plan changes, and the self-service billing portal are turned off for the Bundle, and a cancellation requested through the payment processor’s portal will be reversed. Payment-method updates, invoices, billing questions, and any request to end the Bundle early are handled by contacting support. If you do not accept this restriction, do not enroll in the Bundle. The standard Commercial plan is available without a commitment and with self-service cancellation.
• Non-Transferable. The Bundle is a single-user, single-license plan and may not be shared, transferred, or resold.

4.10 New Graduate Bundle - Job Guarantee (Money-Back)

We offer a conditional money-back guarantee for the Bundle (the “Job Guarantee”). You may obtain a full refund of all subscription fees paid for the Bundle if, and only if, you satisfy every condition below:

• 100 Submitted Bids. You must have generated and submitted at least one hundred (100) bids to prospective customers or employers using The Volt Planner tool within the first twenty-four (24) months of your enrollment. “Submitted” means delivered to an identifiable third-party prospect (whether by email, print, PDF share, portal upload, or similar means); unsent drafts and duplicate submissions for the same project do not count.
• 100% Rejection or Non-Response. Every one of those 100+ bids must have resulted in a rejection, non-selection, withdrawal, or unanswered response within the same 24-month window. If you have won a single paid electrical job (whether residential or commercial) during the Commitment Period, the Job Guarantee does not apply.
• Evidence Package. You must provide us with documentation reasonably sufficient to verify the above, including but not limited to: the full list of 100+ bids (PDFs exported from the Service, or timestamps + customer-facing copies), evidence of transmission to each prospect (email sent records, delivery receipts, or equivalent), and evidence of rejection or non-response (decline emails, no-response confirmations, or a signed attestation for any unanswered bids). We may request additional verification.
• Good-Standing Subscription. Your Bundle subscription must have remained active, paid, and in good standing for the full 24-month Commitment Period. Payment failures, chargebacks, or account suspensions for cause void the Job Guarantee.
• Claim Window. You must submit your claim and evidence package to support within thirty (30) days following the 24-month anniversary of your enrollment. Claims submitted outside this window will not be honored.
• Refund. Upon our verification of a qualified claim, we will refund all subscription fees you actually paid for the Bundle within fourteen (14) business days. The Job Guarantee is the sole and exclusive refund remedy for the Bundle; it does not apply to any other plan.
• Our Determination. We will review each claim in good faith. In the event of a dispute over whether the eligibility criteria have been met, our determination, made reasonably and in good faith on the evidence submitted, is final.

The Job Guarantee does not constitute a promise or guarantee that you will land paid electrical work. Outcomes depend on market conditions, your licensure, pricing, and factors outside our control. The Job Guarantee is a refund mechanism only.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right.
• Upload or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Attempt to gain unauthorized access to the Service, other user accounts, or any related systems or networks.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use the Service (or its Outputs) to develop a competing product or service.
• Use automated means (bots, scrapers, scripts, crawlers, etc.) to access the Service without our prior written consent.
• Scrape, copy, extract, or bulk-collect data from the Service, including pricing, material catalogs, estimates, drawings, or other content.
• Extract, replicate, or infer our estimation logic, pricing logic, rulesets, prompts, models, or system behavior for the purpose of building or improving a competing product or service.
• Perform automated or bulk usage intended to benchmark, stress-test, or systematically map system behavior without our prior written consent.
• Resell, sublicense, or repackage the Service or its specific outputs (including bills of materials, estimates, or drawings) as a standalone or competing product or service.

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated this Section.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its design, code, features, documentation, branding, and all related intellectual property, is owned by The Volt Planner LLC and is protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

6.2 Output Usage Restrictions

The Service may generate outputs such as estimates, bills of materials, drawings, schedules, and related documentation (“Outputs”). Subject to your compliance with these Terms, you may use Outputs for your internal business purposes in connection with your electrical contracting work. You may not sell, license, publish, or repackage Outputs as a standalone product or service, or use Outputs (or systematic use of Outputs) to build or improve a competing product or service. Outputs do not grant you any rights to the underlying Service, logic, rules, methodologies, or intellectual property.

6.3 Feedback

If you provide us with suggestions, ideas, or other feedback about the Service (“Feedback”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, and incorporate that Feedback into the Service without any obligation or compensation to you.

7. User-Generated Content

7.1 Your Content

You retain ownership of any data, project information, files, or other content that you upload or input into the Service (“User Content”). By uploading User Content, you grant us a limited, non-exclusive license to store, process, and display your User Content solely for the purpose of providing the Service to you.

7.2 Responsibility for User Content

You are solely responsible for your User Content, including its accuracy, legality, and appropriateness. We do not review, verify, or endorse User Content and assume no liability for it.

7.3 Content Removal

We reserve the right to remove User Content that we determine, in our sole discretion, violates these Terms or applicable law, though we have no obligation to monitor User Content.

7.4 Data Usage (Non-Sensitive)

We use User Content and account information only as necessary to provide and operate the Service. We may also use aggregated and/or anonymized data (that does not identify you or your customers) to improve the Service, develop new features, and understand usage trends.

8. Disclaimers

8.1 Assistance Tool Only

The Service is a planning and estimation assistance tool. It is designed to help licensed electrical contractors with project planning tasks such as material estimation, drawing generation, and documentation. The Service does not replace the professional judgment of a licensed electrician, electrical engineer, or any other licensed professional.

8.2 Customer Responsibility and Verification

You are solely responsible for reviewing, verifying, and approving all Outputs before use. You must independently confirm that all estimates, drawings, and other Outputs are accurate and appropriate for your project, and that your work complies with the National Electrical Code (NEC) and all applicable local codes, amendments, standards, and permitting requirements. You are responsible for permits, inspections, and final installations, and for ensuring that any real-world construction decisions are made by qualified professionals.

8.3 Data Input Responsibility

The Service relies on information you provide (including room counts, square footage, panel size, equipment selections, and other project inputs). You are responsible for the accuracy and completeness of your inputs. Incorrect or incomplete inputs may lead to incorrect or incomplete Outputs, and we are not liable for errors or outcomes caused by user-provided data.

8.4 Not a Licensed Engineering Service

The Volt Planner is not a licensed electrical contractor, engineer, or design professional. The Service does not provide engineering services, stamped drawings, certified designs, or professional engineering opinions. Any outputs generated by the Service (including but not limited to estimates, drawings, material lists, and permit-related documents) are for reference and planning purposes only.

8.5 No Guarantee of Code Compliance

While the Service may reference electrical codes (such as the National Electrical Code) for estimation and planning purposes, we do not guarantee that any output of the Service is compliant with any applicable building code, electrical code, local ordinance, or regulatory requirement. It is your sole responsibility to verify all outputs against applicable codes and regulations before use.

8.6 No Responsibility for Construction Outcomes

We are not responsible for any construction decisions, installations, permit applications, inspections, or other real-world outcomes based on information generated by the Service. You use the Service and its outputs entirely at your own risk.

8.7 No Guarantee of Pricing Accuracy

Material prices, labor estimates, and other cost figures generated by the Service are approximations based on general pricing data and assumptions. Actual costs may vary significantly based on supplier pricing, regional differences, market conditions, and other factors. We make no representation that any pricing output is accurate, current, or complete.

8.8 “As Is” Basis

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components.

8.9 Service Availability and Third-Party Dependencies

The Service may experience downtime, delays, interruptions, or errors. We do not guarantee uptime or uninterrupted access. We are not responsible for outages or issues caused by third-party services or providers, including hosting infrastructure, payment processors, authentication providers, or other external systems.

8.10 AI-Generated and AI-Assisted Output

Certain features of the Service use third-party artificial-intelligence models, including an in-app assistant and automated analysis of uploaded floor plans and drawings. AI systems are probabilistic. They can misread a drawing, miscount or omit items, misinterpret a scale or a symbol, and produce output that is incomplete, inaccurate, or plainly wrong while appearing confident. Any quantity, dimension, device count, circuit, or price derived from an AI feature is a draft for your review, not a verified result. You must independently check AI-assisted output against the source drawing and the actual scope of work before relying on it, quoting from it, submitting it, or building from it. We make no representation or warranty as to the accuracy, completeness, or fitness of any AI-generated output, and we are not liable for outcomes arising from its use.

8.11 No Guarantee of Business Outcomes

We do not represent, warrant, or guarantee that using the Service will win you bids, produce revenue, reduce your costs, save any particular amount of time, or lead to paid work. Any figures describing time saved, speed, or results are illustrative and depend on your inputs, your market, your pricing, and factors outside our control. The conditional money-back guarantee described in Section 4.10 is a refund mechanism for one specific plan and is not a promise of any outcome.

8.13 AI Is Not a Crisis or Safety Service

Volt and other AI features are not designed for mental-health, medical, legal, or emergency use. Do not use the Service for self-harm, suicide, violence, abuse, or crisis situations. AI responses may be wrong, incomplete, or inappropriate. We do not monitor AI conversations for self-harm content and we do not provide crisis intervention. If you or someone else is in danger, contact local emergency services or a qualified crisis hotline immediately.

8.14 Support Limitations

Support is provided on a reasonable-effort basis. We do not guarantee response times or resolution times unless explicitly stated in writing as part of an enterprise or custom support agreement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall The Volt Planner LLC, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use the Service, regardless of the theory of liability (contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms shall not exceed the amount you have paid to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless The Volt Planner LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Service, your User Content, your violation of these Terms, or your violation of any applicable law or third-party right.

11. Termination

11.1 By You

You may terminate your account at any time by canceling your subscription and deleting your account through the Service, or by contacting us.

11.2 By Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, non-payment, fraudulent activity, or extended inactivity.

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account data and User Content after termination, subject to our data retention practices and any applicable legal requirements. Sections of these Terms that by their nature should survive termination will survive, including Section 4.8 (Payment Disputes and Chargebacks), Section 4.9 (New Graduate Electrician Bundle, including the Section 5 (Acceptable Use), Section 6 (Intellectual Property), Section 8 (Disclaimers), Section 9 (Limitation of Liability), Section 10 (Indemnification), Section 13 (Governing Law and Dispute Resolution), and this Section 11.3, together with any payment obligation accrued before termination.

11.4 Enforcement

We reserve the right to investigate any suspected violations of these Terms. If we determine that a violation has occurred, we may take appropriate action, including but not limited to suspending or terminating your account, restricting access to the Service, and pursuing legal remedies where appropriate.

We also reserve the right to implement technical measures, including rate limiting or IP-based restrictions, to prevent abuse of the Service.

12. Changes to Terms

We may modify these Terms at any time by posting the updated Terms on the Service with a revised “Last Updated” date. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

13. Dispute Resolution

13.1 Talk to Us First

Before filing any claim, you agree to first contact us and give us a reasonable opportunity to resolve the matter informally. Send a written description of the dispute, the relief you are seeking, and the email address on your account to support@thevoltplanner.com. Most disputes are resolved faster this way than through a formal proceeding. We will make the same effort in the other direction before bringing a claim against you.

13.2 Time Limit for Claims

To the maximum extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim arises. A claim brought after that period is permanently barred, except where applicable law does not permit a shortened limitations period, in which case the shortest period the law does permit applies.

13.3 Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles, and by applicable federal law of the United States. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally shall be brought exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction and venue of those courts.

13.4 Your Rights Are Preserved

Nothing in this Section limits any right you may have to bring an individual claim in a small-claims court, to report a matter to a government agency, or any other right that applicable law makes non-waivable, including any right to bring a claim in the courts of the place where you reside where the law so provides.

14. General Provisions

Entire Agreement. These Terms, together with our Refund & Cancellation Policy and our Privacy Policy, constitute the entire agreement between you and The Volt Planner LLC regarding the Service and supersede all prior agreements, understandings, and representations, whether written or oral. In the event of a conflict between these Terms and any marketing or promotional material describing a plan, these Terms and the Refund & Cancellation Policy control.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure. We are not liable for any failure or delay in performing our obligations where that failure or delay results from a cause beyond our reasonable control, including acts of God, natural disaster, fire, flood, epidemic, war, civil unrest, terrorism, labour dispute, governmental action, change in law, power or telecommunications failure, internet or network outage, cyber-attack, or the failure, suspension, or discontinuation of a third-party service the Service depends upon, including hosting, database, authentication, payment-processing, email, and artificial-intelligence providers.

No Third-Party Beneficiaries. These Terms are for the benefit of you and The Volt Planner LLC only and create no rights enforceable by any other person.

DMCA / Copyright Complaints. If you believe that content in the Service infringes your copyright or other intellectual property rights, please send a notice to support@thevoltplanner.com with sufficient detail to identify the allegedly infringing material and your contact information. Upon receipt of a valid notice, we may remove or disable access to the content and take other appropriate actions in accordance with applicable law.